Frequently Asked Questions

How do I wash my scarf?

To keep your SUZI ROHER scarf as elegant as the day you got it, we recommend you hand wash your scarf in cold water and lay flat to dry.

How do I wash my t-shirts?

Your SUZI ROHER t-shirts can maintain their brightness by flipping the shirt inside out (graphic on the inside), wash with like colours and hang to dry.

I need a repair on my belt! What do I do?

Send an email to support@suziroher.com with photos of your belt and what needs to be done. We’ll do our best to get it sorted!

How much is shipping?

Shipping is dependent on where you live, what you are purchasing and the speed of your shipment. We always ship with UPS.

  • Within Canada: $10-$25
  • To the USA: $20-$25

How long will it take to ship?

Shipping times vary based on time of year and the contents of the shipment. Some SUZI ROHER products are handmade to order and thus require additional production time. You can expect roughly 5 business days to receive your shipment.

During events like Black Friday or the holiday season when the postal service may be busier, we suggest a buffer time of 10 business days to get your package in time.

What is the return policy?

You must submit a request to return at support@suziroher.com to begin the process. Please include your receipt details. Claims for return must be made within 5 days from the delivery date.

For further details visit our Purchasing Information page.

I want to try something on! Can I come to the store?

Absolutely! Come visit during our store hours or call to make an appointment at 416-516-1633 to ensure proper social distancing. Feel free to call ahead or email at contactsuzi@suziroher.com to confirm the item and size is waiting for you in store.

I have an event coming up and have no idea what to wear! Do you offer personal styling?

Yes! Book a FREE appointment by sending over your details at 416-516-1633 or contactsuzi@suziroher.com. We’ll help you get dressed from head to toe in an outfit that is uniquely tailored to you and your tastes.

For more details about our styling service see our Get Styled page, here.

How are you keeping customers safe during COVID-19?

The safety of our clients and our staff is the most important concern to us.

  • Masks or face coverings are mandatory when shopping in the store
  • Frequent cleanings are completed between each client entering the building
  • Hand sanitizer is available to all staff and clients at various touchpoints around the store
  • Appointments are encouraged to ensure proper social distancing
  • A reduced number of people are allowed in the store at one time
  • All online purchases are packaged and shipped while wearing proper PPE

If you have any specific questions about the safety measures in place, please call us at 416-516-1633 or email at contactsuzi@suziroher.com.

When do you host promotions and sales?

We host exclusive promotions throughout the year! Sign up for our newsletter to be the first to know about our sales before anyone else. Scroll to the bottom of the page to subscribe.