Shipping policy

SHIPPING AND DELIVERY

For security reasons, Suzi Roher on-line purchases may be shipped only to the billing address of your credit card where someone must be present to sign for the package. We cannot ship to PO Boxes. All purchases are shipped via UPS, DHL. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. All orders are considered “custom production”, which means that there will usually be a 1.5 to 2.5 week manufacturing time period before shipment can begin. Please be assured all orders are produced as quickly as possible and shipped as quickly as possible. Orders are processed and delivered Monday through Friday, excluding holidays. Suzi Roher cannot be responsible for unanticipated delays. Please note that if the shipping address provided at the time of purchase is incorrect and/or a package is undeliverable, or returned, additional shipping fees will apply, or original shipping costs/fees will not be refunded.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to Canada at the Client’s expense including any import fees that may be assessed upon re-entry to Canada. These fees will be deducted from any eventual reimbursement.