How Can We Help You?

Banner Image
Banner Image

Shipping & Delivery

Domestic shipping can take up to 5 business days.

International shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large orders. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for orders outside Canada and the US and that shipping rates could vary depending on your region.

Repairs & Care

Your SUZI ROHER t-shirts can maintain brightness by flipping the shirt inside out (graphic on the inside), washing it with like colours or by hand and hanging it to dry.

To keep your SUZI ROHER scarf as elegant as the day you got it, we recommend you hand wash it in cold water and lay it flat to dry.
For a quick refresher, you can use a hand steamer.

Send an email to support@suziroher.com with photos of your belt and what needs to be done.
We’ll do our best to get it sorted!

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund Policy.

Refund claims must be made within five days from the delivery date.

Any and all items bought on sale are final sale.
All Artwork is custom print and final sale.

For further details, visit our Purchasing Information page.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.